I design frameworks and processes that enable design teams to thrive. My expertise lies in central process management, where I focus on team rituals, organization design, agile product delivery, engagement models, learning and development, team health, knowledge management, and manager support.

I began my career as a producer, where I honed my skills in facilitating collaboration and driving creative projects to completion. Over the years, I've developed commercials, billboards, web and mobile games, websites, digital tools, and software.

Now, the product I’m most passionate about is cultivating and empowering my team.

Experience

Process

  • Start with a clear problem statement and hypothesis

    Outline a project plan and timeline

    Define roles. Ex: Driver, approver, contributors, informed (DACI)

    Define key outcomes and goals

  • Validate the problem - Analyze current state through audits, surveys, interviews

    Measure success - Define metrics and establish baseline if needed. Connect to org and company OKRs.

    Research - Run interviews with external teams, reference community resources.

  • Synthesize results, conceptualize the project’s direction, present recommendations to stakeholders, and refine the plan.

  • Design

    The solution is unique to the problem. Here are examples of common methods and deliverables:

    Writing documentation and playbooks.

    • Designing a workshop in FigJam.

    • Updating Jira configurations or creating Airtable base and dashboards

    • Creating IA and process flow diagrams

    • Designing taxonomies and organizing content in tools like Figma and Confluence.

    • Writing surveys

    • Creating run of show plan for a live event

    • Developing a communications strategy, and drafting comms,

    • Creating Slack workflows

    Refine

    Along the way, collaborators and key stakeholders are informed.

    If applicable, testing new technology, test running workshops, proofreading documentation, and scheduling comms are built into the timeline.

  • Deliver and communicate the program, tool, training, event, or process.

    Implement a feedback loop to inform future iterations.

Case Studies